Help us remain open during this time of need.
The impact of the COVID-19 crisis on Family House began on February 26, 2020, when each of Family House’s healthcare partners—Allegheny Health Network (AHN), UPMC, and the VA Pittsburgh Healthcare Systems—accelerated their preparations for a potential coronavirus outbreak in Western Pennsylvania. Their actions, which included reducing and cancelling surgeries and procedures as well as in-hospital and outpatient care, triggered reservation cancellations at each of Family House’s three facilities. In late March, visitation at all Pittsburgh area hospitals was discontinued indefinitely, and occupancy at Family House plummeted.
From March 24 through April 22, Family House lost an average of 78 rooms per night based on its prior year occupancy levels. That significant loss of more than 3,000 room nights amounted to more than $215,000 in lost revenues. Looking ahead, Family House expects that its occupancy will remain at its current level through the end of June. Subsequently, an additional $400,000 in revenue losses are projected for the upcoming 10-week period, resulting in a total financial impact to Family House of more than $600,000.
Still, Family House remains the only healthcare hospitality facility open in Western Pennsylvania to serve those patients and caregivers whose non-COVID-19 medical care cannot be delayed. With enhanced safety protocols in place, Family House continues to fulfill its mission: providing a safe, comfortable, and affordable “home away from home” for those who need it most.