Amanda is a Hispanic/Latino mother who moved to the southern California from Puerto Rico. Amanda and her husband made the executive decision to move her and her family from Puerto Rico after the hurricanes floods and violence in November 2017. Amanda struggling with the transition from living in Puerto Rico where she was a license nurse with a degree to moving in with a distant cousin free of rent. While residing with her distant cousin, financially things became difficult causing Amanda to move in with a family member whom she has never met before. Amanda is expected to assist with rent, food and paying utility bills. Having trouble finding a job due to not having work experience in the United States has become a barrier for her to assist her family members with utility bills and other expected bills she must assist. Amanda contacted the Lugonia family resource center looking for resources and connections to other outside organizations to assist Amanda with her bills. Amanda did report she recently applied for food stamps prior to meeting with the Lugonia Case Manager. The case manager offered Amanda a HEAP application from the community action partnership to assist for that months’ utility bill. The case manager encouraged Amanda to look into the clothing closet and food pantry at the Lugonia family resource center to grab as much clothing and food supplies she needed to help support for the month of December. Amanda inquired about resume assistance in order to get a full time job or a part time job in order to help with food, rent, and utility bills. The case manager scheduled an appointment for a resume workshop after enrolling Amanda into the case management program in order to set specific, measurable, attainable, relevant, and timely goals for the client to accomplish. After the case manager assisted Amanda with her resume, she applied to several different positions. She is currently in the hiring process to work for the Redlands unified school district. Amanda has been working for JcPenny as a seasonal sales associate and in the hiring process to work as a caregiver for a local agency in the county of San Bernardino. Amanda has since been able to display self-efficiency by consistently working and continue to work towards working in the school district as a nurse to help assist students. The case manager continues to follow-up with Amanda to ensure she is secure with resources. The case manager has continued to assist Amanda with winter clothing for her, her husband and two children. The case manager has also provided Amanda’s husband with linkage to ESL classes in which he has enrolled and plans to begin working in California as well to help accomplish their set goals.
Since 1996, Building A Generation has been serving families by providing education, support, and connections to community resources, enabling them to become healthy and self-sufficient families. In hopes to continue to assist our families and be a positive service to our community, your donation will allow BAG to extend our help to more children and families desperately in need of assistance. We will be able to continue providing food services for our clients during this time of crisis. If Building A Generation can fulfill this need, then families can stress less about food when they are already stressed about unemployment and their physical and mental health. Our goal is to provide clients in our community with a weekly updated community resources list. This list will be accessible to all who may be in need of any type of assistance. Case Managers will be calling other organizations and updating this specific list on a daily basis to make sure it is as comprehensive as possible and include different areas within San Bernardino County. Case Managers will work with other community members and organizations to ensure that no one is getting left behind or left out. It is important that our community has access to such a list. In case of unexpected emergencies, people will have this resource list of organizations in our county that have resources available. This updated list can be life-saving as it has been for the individuals and families BAG currently serves and have served in the past. It makes a positive impact that is exponentially for the families’ security and stability. During this time of crisis, community members are still in need. Now more than ever it is essential to keep community members informed about the resources that are out there. The Case Managers have contacted community partners such as food banks that help homeless individuals, the elderly and those that are specifically geared towards children. In order to best serve our community members, Case Managers will continue their daily routine of updating various resource lists that provide different locations and times for when meal services, financial assistance, shelters, clothing closets, medical assistance are available to community members in need. Case Managers have also contacted local utility providers to ask about their protocol for delayed or missing payments during this time. For example, they have contacted South West Gas company and Edison so they can be better informed to help their community members. Understanding the urgency of help needed, the Case Managers work tirelessly to help find resources and solutions for the daily issues that arise however unusual they may be. Due to the homelessness issues and shortage of shelters, Case Managers continue to collaborate with local shelters and being knowledgeable in the procedures and capacity of these shelters, so they are more effective when referring clients to resources and fulfilling the need immediately. Beyond online marketing tactics, BAG is employing a grassroots approach in disseminating information to community members by posting announcements on community centers, grocery stores, and other public news boards.